FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. How far is Yun He Ye Bo Hotel from Shanghai Pudong International Airport (PVG)?
The hotel is located approximately 15 kilometers (about 20–25 minutes by car) from Shanghai Pudong International Airport, offering quick and convenient access for travelers with early flights or late arrivals.
The hotel is located approximately 15 kilometers (about 20–25 minutes by car) from Shanghai Pudong International Airport, offering quick and convenient access for travelers with early flights or late arrivals.
2. Does the hotel provide airport shuttle service?
Yes. We offer a complimentary 24-hour airport shuttle service for all guests. Advance reservation at the front desk is recommended to ensure timely pickup or drop-off.
Yes. We offer a complimentary 24-hour airport shuttle service for all guests. Advance reservation at the front desk is recommended to ensure timely pickup or drop-off.
3. Is the hotel near Shanghai Disneyland or other attractions?
Absolutely. The hotel provides complimentary shuttle transfers to Shanghai Disneyland, Shanghai Wild Animal Park, and Metro Line 16, making it an ideal base for family adventures and city exploration.
Absolutely. The hotel provides complimentary shuttle transfers to Shanghai Disneyland, Shanghai Wild Animal Park, and Metro Line 16, making it an ideal base for family adventures and city exploration.
4. How do I reach downtown Shanghai from the hotel?
Guests can easily access downtown Shanghai via Metro Line 16 (reachable by hotel shuttle), taxi, or ride-hailing apps. The hotel concierge is happy to assist with route planning and transportation arrangements.
Guests can easily access downtown Shanghai via Metro Line 16 (reachable by hotel shuttle), taxi, or ride-hailing apps. The hotel concierge is happy to assist with route planning and transportation arrangements.
5. Is parking available at the hotel?
Yes, Yun He Ye Bo Hotel offers complimentary on-site parking for guests traveling by car or rental vehicle.
Yes, Yun He Ye Bo Hotel offers complimentary on-site parking for guests traveling by car or rental vehicle.
🛏️ Rooms & Amenities
6. What room types are available?
We offer a variety of accommodations including Deluxe Twin/Double Rooms, Family Suites, Executive Rooms, and themed Cartoon/B.Duck rooms designed especially for children. All rooms feature soundproofing, premium bedding, and modern smart amenities.
We offer a variety of accommodations including Deluxe Twin/Double Rooms, Family Suites, Executive Rooms, and themed Cartoon/B.Duck rooms designed especially for children. All rooms feature soundproofing, premium bedding, and modern smart amenities.
7. Are the rooms suitable for families with young children?
Yes. Family-friendly options include interconnected rooms, children’s amenities (cribs, high chairs, kid-sized toiletries), and dedicated cartoon-themed rooms. A supervised play area is also available on the first floor.
Yes. Family-friendly options include interconnected rooms, children’s amenities (cribs, high chairs, kid-sized toiletries), and dedicated cartoon-themed rooms. A supervised play area is also available on the first floor.
8. What in-room amenities are included?
Every room features high-speed Wi-Fi, smart TV with screen mirroring, ergonomic workstation, Dyson hair dryer, minibar, premium tea/coffee facilities, USB charging ports, blackout curtains, and individual climate control.
Every room features high-speed Wi-Fi, smart TV with screen mirroring, ergonomic workstation, Dyson hair dryer, minibar, premium tea/coffee facilities, USB charging ports, blackout curtains, and individual climate control.
9. Is Wi-Fi free and reliable throughout the hotel?
Yes. Complimentary high-speed fiber-optic Wi-Fi is available in all guest rooms and public areas, supporting seamless video calls, streaming, and remote work.
Yes. Complimentary high-speed fiber-optic Wi-Fi is available in all guest rooms and public areas, supporting seamless video calls, streaming, and remote work.
10. Are rooms soundproofed?
Yes. All guest rooms feature double-glazed, soundproofed windows and insulated walls to ensure a quiet, restful environment—even with proximity to major transport routes.
Yes. All guest rooms feature double-glazed, soundproofed windows and insulated walls to ensure a quiet, restful environment—even with proximity to major transport routes.
🍽️ Dining & Food Services
11. What dining options are available at the hotel?
Guests can enjoy a diverse breakfast buffet featuring Chinese and Western dishes, all-day room service, a cozy lobby bar, and complimentary late-night snacks. Packed breakfasts are available for early departures upon request.
Guests can enjoy a diverse breakfast buffet featuring Chinese and Western dishes, all-day room service, a cozy lobby bar, and complimentary late-night snacks. Packed breakfasts are available for early departures upon request.
12. Is breakfast included in the room rate?
Breakfast inclusion depends on your booking package. Many rates include our premium buffet breakfast; please check your reservation details or contact the front desk for clarification.
Breakfast inclusion depends on your booking package. Many rates include our premium buffet breakfast; please check your reservation details or contact the front desk for clarification.
13. Do you accommodate dietary restrictions or allergies?
Yes. Our culinary team gladly prepares vegetarian, vegan, halal, gluten-free, and allergy-conscious meals upon advance notice. Please inform staff during check-in or when placing room service orders.
Yes. Our culinary team gladly prepares vegetarian, vegan, halal, gluten-free, and allergy-conscious meals upon advance notice. Please inform staff during check-in or when placing room service orders.
14. Is room service available 24/7?
Yes. Our 24-hour room service menu offers a selection of hot meals, snacks, beverages, and comfort foods to suit any schedule or craving.
Yes. Our 24-hour room service menu offers a selection of hot meals, snacks, beverages, and comfort foods to suit any schedule or craving.
🧳 Services & Policies
15. What are the check-in and check-out times?
Standard check-in time is 2:00 PM, and check-out is 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability (additional fees may apply).
Standard check-in time is 2:00 PM, and check-out is 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability (additional fees may apply).
16. Is the hotel suitable for business travelers?
Definitely. We offer a 24/7 business center, meeting rooms with AV equipment, high-speed Wi-Fi, ergonomic workspaces, express laundry, and corporate billing options—designed to support productivity and professionalism.
Definitely. We offer a 24/7 business center, meeting rooms with AV equipment, high-speed Wi-Fi, ergonomic workspaces, express laundry, and corporate billing options—designed to support productivity and professionalism.
17. Does the hotel have fitness or wellness facilities?
Yes. Guests have complimentary access to our well-equipped fitness center featuring cardio and strength-training equipment. In-room foot-soaking tubs and tranquil garden courtyards further support relaxation and recovery.
Yes. Guests have complimentary access to our well-equipped fitness center featuring cardio and strength-training equipment. In-room foot-soaking tubs and tranquil garden courtyards further support relaxation and recovery.
18. What languages do staff speak?
Our front desk and concierge teams are multilingual, with fluency in Mandarin, English, and other commonly spoken languages to assist international guests with confidence and clarity.
Our front desk and concierge teams are multilingual, with fluency in Mandarin, English, and other commonly spoken languages to assist international guests with confidence and clarity.
19. Is the hotel pet-friendly?
Currently, Yun He Ye Bo Hotel does not accommodate pets, with the exception of certified service animals. Please contact the hotel in advance to arrange for service animal accommodations.
Currently, Yun He Ye Bo Hotel does not accommodate pets, with the exception of certified service animals. Please contact the hotel in advance to arrange for service animal accommodations.
20. How can I contact the hotel directly for special requests?
Guests may reach our 24/7 front desk via phone or email (details provided upon booking confirmation) to arrange airport transfers, room preferences, celebration setups, dietary needs, or any personalized assistance. Our team is committed to making your stay seamless and memorable.
Guests may reach our 24/7 front desk via phone or email (details provided upon booking confirmation) to arrange airport transfers, room preferences, celebration setups, dietary needs, or any personalized assistance. Our team is committed to making your stay seamless and memorable.